Privacy Policy
GIG SORTER PRIVACY POLICY
Last updated: 3 September 2026
GIG Sorter respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how Paul Adams, ABN 72206243757, trading as GIG Sorter (“GIG Sorter”, “we”, “us” or “our”), collects, holds, uses and discloses personal information.
It applies to information collected through the GIG Sorter website, GIG Sorter accounts, communications with us and our related services.
1. The information we may collect
Depending on how you interact with GIG Sorter, we may collect information including:
your name;
business or trading name;
email address;
telephone number;
billing and subscription information;
business address or other contact details;
account and user information;
information about the GIG Sorter plan you use;
information about your use of GIG Sorter;
communications between you and GIG Sorter;
support enquiries and feedback;
information you provide when applying for Indie Artist pricing or another eligibility-based offer;
information submitted through forms on our website;
technical information relating to your use of our website or platform; and
other information you voluntarily provide to us.
We generally do not need sensitive information about you to provide GIG Sorter.
Please do not provide sensitive information unless it is reasonably necessary for a particular purpose.
2. How we collect personal information
We may collect personal information directly from you when you:
visit or use our website;
create a GIG Sorter account;
start a free trial;
purchase or maintain a subscription;
complete a form;
contact us;
request support;
participate in a promotion, application or referral process;
use features within GIG Sorter; or
otherwise communicate with us.
Some information may be collected automatically when you use our website or platform, including technical and usage information.
We may also receive information from third-party services involved in providing GIG Sorter, such as payment providers or the underlying software platform.
3. Information stored by you in your GIG Sorter account
GIG Sorter allows customers to store and process information relating to their own contacts, customers, enquiries, bookings, mailing lists and business activities.
This may include personal information about people who are your customers, contacts, prospects or audience members.
For this information, you are responsible for determining why the information is collected and how it is used in your business.
GIG Sorter and the underlying technology providers process and store that information in order to provide the platform and services to you.
You are responsible for ensuring that you have the appropriate authority, consent or other lawful basis to collect, store and use personal information you place into GIG Sorter.
Using GIG Sorter does not itself give you permission to collect or contact another person.
4. Why we collect and use personal information
We may collect, hold and use personal information where reasonably necessary to:
create and administer your GIG Sorter account;
provide access to the GIG Sorter platform;
process subscriptions and payments;
administer free trials;
determine eligibility for particular plans or offers;
provide customer support;
communicate with you about your account;
provide onboarding, training and service information;
operate and improve GIG Sorter;
monitor platform performance, security and usage;
calculate or administer usage charges;
investigate technical problems;
prevent fraud, misuse or security incidents;
comply with our legal obligations;
respond to complaints or disputes; and
communicate with you about GIG Sorter products, services, features or offers where permitted by law.
We will not use personal information for an unrelated purpose where doing so would be inconsistent with applicable privacy law.
5. Marketing communications
We may send you information about GIG Sorter, including product updates, education, offers and other marketing communications where we have your consent or are otherwise permitted to do so.
You can unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting us.
Unsubscribing from marketing does not prevent us from sending service communications that are reasonably necessary to operate your account, such as billing, security, account or important platform notices.
We aim to comply with Australia's Spam Act 2003 and applicable electronic marketing requirements.
6. How we hold and protect personal information
GIG Sorter is an online service and relies on third-party technology and infrastructure to provide the platform.
Personal information may therefore be stored or processed through the systems of our underlying software provider and other service providers.
We take reasonable steps appropriate to the nature of our business to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
These measures may include account controls, authentication, access restrictions and security measures provided by our technology providers.
No internet-based system can be guaranteed to be completely secure.
You are also responsible for maintaining the security of your own GIG Sorter login details and managing access provided to members of your team.
7. Third-party service providers
We use third-party providers to operate GIG Sorter and our business.
Depending on the services you use, these may include providers of:
the underlying CRM and automation platform;
cloud hosting and data storage;
payment processing;
email delivery;
telecommunications, telephone and SMS services;
artificial intelligence services;
analytics;
calendars and integrations;
website services; and
other technology required to provide GIG Sorter.
We may disclose or make personal information available to these providers where reasonably necessary for them to provide their services.
These providers may have their own privacy policies and legal obligations.
8. HighLevel and the underlying platform
GIG Sorter is built using technology supplied by HighLevel and associated service providers.
HighLevel may process personal information as part of providing the underlying platform and related services.
This can include information associated with your GIG Sorter account and information you store or process through your account.
GIG Sorter does not control every aspect of HighLevel's infrastructure or its service providers.
Where appropriate, information processed through the underlying platform is also subject to HighLevel's applicable privacy, security and data processing arrangements.
9. Overseas processing and disclosure
Some of the technology providers used to operate GIG Sorter are located outside Australia or operate systems and infrastructure in other countries.
As a result, personal information may be stored, processed or accessed outside Australia.
Countries involved may vary depending on the services and infrastructure used by our third-party providers.
Where it is practicable for us to identify the countries in which overseas recipients are likely to be located, we will update this Privacy Policy accordingly.
By using internet-based and cloud services, information may be processed across multiple jurisdictions as part of providing those services.
We take reasonable steps required by applicable Australian privacy law in relation to overseas handling of personal information.
10. Payment information
Payments for GIG Sorter may be processed by third-party payment providers.
We may receive information relating to your transaction, subscription and payment status.
Full payment card details may be collected and processed directly by the payment provider rather than being stored directly by GIG Sorter.
The payment provider's own privacy and security practices also apply to information processed through its systems.
11. Cookies, analytics and website information
Our website and underlying technology may use cookies and similar technologies.
These technologies may collect information about how visitors use our website or platform, such as:
pages visited;
browser or device information;
approximate location derived from technical information;
referring websites;
interactions with pages; and
other technical or usage information.
This information may be used to operate the website, understand how it is used, improve GIG Sorter, maintain security and measure the effectiveness of our communications and marketing.
Your browser may allow you to restrict or disable cookies, although doing so may affect some website or platform functionality.
12. Artificial intelligence features
GIG Sorter may provide access to artificial intelligence features supplied through the underlying platform or third-party providers.
If you choose to use these features, information you submit to those features may be processed by the relevant technology providers in order to provide the requested service.
You should consider the nature of the information you provide when using AI features and avoid entering sensitive or confidential personal information unless it is reasonably necessary and appropriate to do so.
Some AI features may carry additional usage charges as described in our Terms & Conditions.
13. Accessing your personal information
You may request access to personal information that GIG Sorter holds about you.
Please contact us using the details at the end of this Privacy Policy.
We may need to verify your identity before providing access.
In some circumstances, applicable law may allow or require us to refuse access to particular information. If this occurs, we will explain the reason where required by law.
Information you store within your own GIG Sorter account may also be accessible directly through the platform.
14. Correcting your personal information
We want the personal information we hold to be accurate, current and complete.
You may be able to update some information directly through your GIG Sorter account.
You may also contact us if you believe information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading.
We will take reasonable steps to correct personal information where required.
15. Data retention and account cancellation
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide our services, resolve disputes, meet legal or accounting requirements and protect legitimate business interests.
If you cancel your GIG Sorter subscription, you should export any information from your account that you wish to retain before your access ends.
We do not guarantee that account data will remain available indefinitely after cancellation.
Some information may continue to be retained by us or our service providers where reasonably necessary or legally required, including billing records, transaction information, security records and information required to resolve disputes.
Where personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to delete, destroy or de-identify it as appropriate.
16. Data relating to your customers and contacts
If you use GIG Sorter to collect or store personal information about your customers, contacts, mailing-list subscribers or other people, you are responsible for your own privacy practices.
This may include providing your own privacy policy and collection notices where required.
You should ensure people understand who is collecting their information, why it is being collected and how it will be used.
GIG Sorter's Privacy Policy is not a replacement for your own privacy obligations to the people whose information you collect through your business.
17. Children and young people
GIG Sorter is intended as a business platform and is not designed primarily for use by children.
If you use GIG Sorter in connection with activities involving children or young people, you are responsible for ensuring that your collection and use of their personal information complies with applicable law and that any required consent is obtained.
18. Data breaches
If we become aware of a data breach affecting personal information, we will investigate the incident and take reasonable steps to contain and address it.
Where the Privacy Act 1988 or another applicable law requires notification of an eligible data breach, we will take the steps required by that law.
Where a breach relates to information controlled by one of our customers, we may work with that customer and relevant technology providers to investigate and respond appropriately.
19. Anonymity and pseudonyms
Where it is lawful and practicable, you may interact with us anonymously or using a pseudonym.
However, we will generally need accurate identifying and contact information to create and administer a paid GIG Sorter account, process payments, provide support and perform other account-related services.
20. Complaints about privacy
If you have a concern or complaint about how GIG Sorter has handled your personal information, please contact us using the details below.
Please provide enough information for us to understand and investigate your concern.
We will make reasonable efforts to investigate and respond to privacy complaints promptly.
If you are not satisfied with our response and your complaint falls within the jurisdiction of the Office of the Australian Information Commissioner, you may have the right to contact the OAIC.
21. Changes to this Privacy Policy
We may update this Privacy Policy as GIG Sorter, our technology providers, our information-handling practices or applicable laws change.
The current version will be published on the GIG Sorter website and will display the date it was last updated.
Where a change materially affects how we handle personal information, we will take reasonable steps to provide appropriate notice.
22. Australian privacy law
We intend to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.
Nothing in this Privacy Policy limits any rights you have under applicable privacy law.
23. Contact us
For questions, access or correction requests, privacy concerns or complaints, please contact:
GIG Sorter
Email: [email protected]
Website: gigsorter.com
Paul Adams ABN: 72206243757